🇯🇵 Japan-based recovery service
Lost something in Japan? We'll get it back to you, fast.
Visiting or living in Japan? In 5 minutes, see where to start — station, taxi, hotel, or police — and we'll follow up in Japanese, fast, to get it back.
Then US$65 only if we start Japanese follow-up
🌍 Trusted by travelers from 20+ countries
EN
You tell us
Item + location
JP
We contact
In Japanese, right away
EN
You get
What to do next
From panic to plan.
How most conversations go
I left my camera bag at Fushimi Inari yesterday morning 😰
10:15
I'll contact the shrine office and Kyoto Higashiyama lost & found office right away. What does the bag look like?
10:16
Sony A7IV in a black Peak Design bag
10:17
Calling the shrine office now in Japanese. I'll update you within a few hours — items at shrines are usually held safely. — Yuki
10:18
Camera bag found at shrine office
All contents intact · Shipping quote ready
Shipped to Sydney, AU
Tracking: JP-2847193 · EMS Express 3-5 days
Recently recovered · 5★
★★★★★
🇺🇸B.H.·USA
“Left my Nintendo Switch in a Tokyo taxi but my eSIM couldn't dial local numbers. I sent LostSOS a photo of the receipt — they reached the taxi company in Japanese, confirmed the Switch was at the depot the same day, and walked me through finding the office.”
★★★★★
🇸🇬A.Y.·Singapore
“Left my passport in a crossbody bag on the Tokyo Shinkansen. I knew the car and seat but had no way to contact JR in Japanese. The team guided JR's official find-chat for me, in Japanese — same day, the bag was confirmed at the depot. Recovered before my next leg.”
★★★★★
🇲🇾G.C.·Malaysia
“Forgot my backpack on the early-morning Shin-Osaka → Tokyo Nozomi. The team contacted JR in Japanese using my seat details, and within 2 hours they confirmed it was found. Collected at Tokyo Station the same evening — backpack, jacket, water bottle, all intact.”
How we help
Lost something in Japan?
We know who to contact.
We know who to contact.
Most offices only accept calls in Japanese, and every transit company has its own lost & found process.
Train / Metro
We find the right lost & found desk
Items move to a central office within 24h — Japanese-only phone line
✓ We can help
Taxi
We trace the company from your route or receipt
800+ taxi companies in Tokyo alone — no central database
✓ We can help
Bus
We find the right operator for your route
Each operator has its own lost & found — all in Japanese
✓ We can help
Hotel / Attraction / Venue
We call the facility in Japanese for you
Most facilities only take calls — in Japanese
✓ We can help
Especially if you're also dealing with...
Don't know who to contact
Already left Japan
Leaving Japan soon
Can't call — it's all in Japanese
🚔We also help you file a lost property report with the police — guidance and Japanese support included.
Recent recoveries
🚕
Nintendo Switch found in taxi
Oshiage, Tokyo · Returned to client
🚃
Chanel Wallet found at JR Yurakucho
Yamanote area · Located same evening
🏛
Phone recovered via Asakusa police box
Sensoji area · Shipped to client
All handled by our Japan-based team·Response in minutes
How it works
Three steps. We handle the hard part.
You spend 2 minutes telling us what happened. We handle the rest.
1
You tell us what happened
What you lost, where, and when — that's all we need.
~2 min
2
We search in Japanese
We call the right offices on your behalf and track your item.
Same day
3
You know what to do next
Exactly what to do next — with contact log and status update.
Same day
2 minutes to start
Just tell us what happened.
Yuki starts working on it — fast.
Yuki starts working on it — fast.
Just 5 questions — that's all we need to start.
Japanese ability
Still in Japan?
When you lost it
What happened
Where to send results
Rough details are fine — a line name, station, or taxi route is often enough to start.
Then US$65 only if we start Japanese follow-up
Pricing
One plan. Everything you need.
No tiers, no hidden fees. We search, call, and tell you exactly what to do next.
Recovery Concierge
US$65≈ ¥9,800 JPY
✓ Full search included✓ No hidden fees
What you get
Japanese Follow-up
We contact the right offices in Japanese on your behalf.
Priority Plan
Who to contact, in what order, and why — tailored to your case.
Contact Log
Full record of every call we made — who, when, and what they said.
Live Updates
Real-time messages as we contact each office — you'll never wonder what's happening.
90-Day Watch
We keep checking for 90 days — Japan's full lost-item clock.
Next Steps Guide
Pickup docs, police report steps, ID requirements — if needed.
You get everything listed above regardless of outcome. If we locate your item, we'll discuss retrieval and shipping options separately — no obligation.
Then US$65 only if we start Japanese follow-up
Real case
From panic to action plan —
in 25 minutes.
🇺🇸
Alex M., USA
Lost Nintendo Switch in taxi · Oshiage, Tokyo
8:45 PM
Alex reports missing Nintendo Switch via chat.
8:52 PM
Yuki identifies the taxi company from a receipt photo.
9:10 PM
Taxi company contacted in Japanese on Alex's behalf.
Next morning
Driver confirmed — Switch held at the office for pickup.
Confirmed held
FAQ
Common questions
- Japanese calls — and callbacks — on your behalf, with stations, hotels, taxi companies, and police
- Priority Plan + Written Plan — where to start and what to do yourself, based on similar cases we've handled
- Case-specific Emergency Kit sent right after payment
- Fast replies during support hours (8:00–24:00 JST), plus daily status updates
- Next Steps Guide if found / If-not-found support if not
Yes. If we don't take a case-specific first action within 6 hours (during 8:00–24:00 JST) or by noon the next day (JST) when paid outside support hours, we refund you in full. You're paying for Japan-side action, not a promise.
You still get everything: who was checked, current status, when to check again, and what to do next. If-not-found support covers reissue, insurance, and fallback options. Many items surface days or weeks later — your action plan covers that too.
Yes. Before payment, we show a free quick assessment and case preview so you can see what looks workable, where we would start, and what still needs checking. You only pay if it's worth it for your case.
Payments are processed by Stripe (credit card, Apple Pay, Google Pay where available); we don't store your card number. Paid cases are reviewed in Japan by our team. Your personal info is never used to train our own AI.
Your memories of Japan shouldn't stay behind.
In Japan, unclaimed items move through the system quickly — first to central offices, then to police storage. The sooner we start, the easier it is to trace.
Then US$65 only if we start Japanese follow-up