Specified Commercial Transactions Disclosure
Note: In case of discrepancy, the Japanese version prevails.
This English version is provided for convenience only. In the event of any discrepancy, the Japanese version shall prevail.
| Seller / Service Provider | LostSOS Concierge |
|---|---|
| Responsible Person | ๆ นๅปบ ๅคๆฅ / Natsuki Nedachi |
| Address | ใ104-0061 ๆฑไบฌ้ฝไธญๅคฎๅบ้ๅบง1ไธ็ฎ12็ช4ๅท N&E BLD.6F |
| Phone Number | 080-8410-9827 |
| Email Address | support@lost-sos.com |
| URL | https://lost-sos.com |
| Service Name | Recovery Concierge |
| Description of the Service | A concierge service for lost items for inbound travelers to Japan. As Deliverables, we provide: (i) Japanese Follow-up, (ii) Priority Plan, (iii) Contact Log, (iv) Live Updates, (v) 90-Day Watch, and (vi) Next Steps Guide. |
| Service Fee | US$65 (total) per Case |
| Additional Charges | We do not charge any additional fees for the Service itself. However, if you wish to use Additional Services such as Claim & Return, a separate quotation and separate agreement will be required, and additional fees and Out-of-pocket expenses may apply. In addition, foreign exchange fees, overseas transaction fees, currency conversion fees, or similar charges set forth by Stripe, PayPal, your card issuer, bank, or other payment provider or financial institution may apply. These charges shall be borne by the User and are not included in the consideration charged by the Company. |
| Payment Method | Credit card or other payment methods supported by Stripe (which may include Visa / Mastercard / American Express / JCB, Apple Pay / Google Pay), or PayPal |
| Timing of Payment | Payment is processed immediately at the time of application. |
| How to Apply | You may apply by entering the required information through the application flow on this website, agreeing to the Terms of Service, Privacy Policy, and related matters, and completing the designated payment procedure. |
| Time of Contract Formation | The contract is formed when the User completes the application procedure and the designated payment is completed. |
| Timing of Service Provision | The Company will, in principle, begin outreach as soon as the relevant Japanese facilities are open during normal business hours, and will deliver the Deliverables as soon as practicable thereafter. If the application is received outside Japanese business hours, outreach will, in principle, begin on the next operating day. Specific timing depends on the case details, the business hours of Relevant Facilities or Relevant Parties, and the completeness of the information provided. |
| Returns / Cancellation | As this is a digital service, returns are not accepted. |
| Refunds | The Service fee is non-refundable in principle. However, the Company will provide a full refund in the following cases: (i) service failure on the Company's side; (ii) duplicate or erroneous payment; (iii) unauthorized payment; (iv) cancellation before the Company has begun outreach to any Relevant Facility; or (v) scope mismatch where the Company determines, after payment, that the case falls outside the scope of services it can materially perform. The Company may also, at its discretion, provide a refund in other circumstances. Nothing in this disclosure limits any mandatory legal rights the User may have under applicable consumer protection law. |
| Withdrawal of Application, etc. | This transaction constitutes mail-order sales, and the cooling-off system does not apply. |
| Operating Environment | An internet connection, a compatible device, an up-to-date major web browser, and an environment capable of viewing email or chat messages and PDFs are required. |
| Special Notes | The Service does not guarantee discovery, recovery, return, or shipment of the lost item. The Service fee is consideration for the search effort itself โ including organizing the case, making inquiries to Japanese facilities in Japanese, preparing the Deliverables, and delivering them to the User โ and is charged regardless of whether the item is found. The scope of Japanese Follow-up is determined by the Company based on the nature and circumstances of each Case. Claim & Return is an Additional Service proposed only after an item is found and is not included in the Service fee. |
| Supplementary Provision | This disclosure shall apply from April 6, 2026. |