Who runs LostSOS
LostSOS is a Japan-based service that helps international travelers recover items lost anywhere in Japan. We're based in Ginza, Tokyo, and a real case handler contacts the relevant stations, taxi companies, hotels and police lost-property offices in Japanese on your behalf.
Who operates LostSOS
LostSOS is run as a Japan-based business under the name LostSOS Concierge, based in Ginza, Tokyo. The person legally responsible, our registered address, phone and email are all published on our Specified Commercial Transactions (特商法) page.
What we do — and what we're not
We contact the right offices in Japanese, follow the trail across them, and report back to you. We are not the police, a railway, an airline, or a hotel's official lost-property office. We reach those organizations on your behalf through their official inquiry channels.
Pricing & refunds
The Recovery Concierge fee is US$99 by default and can be paid through Stripe or PayPal. If we can’t find your item, we refund the full LostSOS service fee you paid. See Trust & safety for the full refund conditions and how we differ from lost-and-found scams.
How to reach us
Email support@lost-sos.com. For the registered phone number and address, see our 特商法 page.
Ready to get your item back?
Start a new recovery, or pick up a case you already began.
Operator and legal details are published on our 特商法, Terms and Privacy pages.