Our track record
A dedicated, Japan-based lost-and-found service for international travelers. Here is the real picture — drawn from public police data and our own production records.
Japan is built to return lost things
Lost property in Japan has an unusually high chance of coming back — if you can reach the right office, in Japanese. That is the system we plug you into.
Source: Tokyo Metropolitan Police, 2025
What that looks like with us
of cases we judged recoverable · as of June 2026
We don't claim to recover everything — that depends on each facility's records, holding periods and rules, which are outside our control. If we can't confirm a location, a holder, or a matching official record, your US$65 is refunded in full.
What travelers come to us for
Of cases where the item was named (668 of 1,240)
earphones, umbrellas, glasses, chargers, keys and more
Where we've worked
By place
Of cases where the place was given (668 of 1,240)
Most travelers reach us after a train loss — that's where we focus today.
By city
Across 14 cities — of 462 cases that named a place. From Hokkaido to Okinawa.
Travelers from 20+ countries
have gotten their belongings back with us.
Real cases
A few of the items we've helped get home.
Nintendo Switch · taxi in Oshiage, Tokyo
- 8:45 PMAlex reports the Switch missing
- 8:52 PMTaxi company identified from the receipt photo
- 9:10 PMCompany contacted in Japanese
- Next morningConfirmed — held at the office for pickup
Sony A7IV camera
Fushimi Inari, Kyoto
“Left my camera at Fushimi Inari. They found it in 1 day and shipped it to Sydney in 5. Every photo still on the SD card.”
James T., Australia
6 days total · EMS Express
Wallet & cards
Yamanote Line, Tokyo
“Left my wallet on the Yamanote Line. They called JR East in Japanese and found it at the lost & found the next morning. Cards and cash all there.”
Sarah M., USA
1 day to find · Station pickup
iPhone 15
Taxi in Osaka
“Lost my phone in a taxi. They located it at a lost & found office and guided me to pick it up that evening. Back in my hands before dinner.”
Minji K., South Korea
Same day · Self-pickup
Ready to get your item back?
Start a new recovery, or pick up a case you already began.
Distribution figures are from our production records (Dec 2025 – Jun 2026, test cases excluded). Japan return rates are Tokyo Metropolitan Police 2025 open data. Recovery outcome (97%) is our audited cohort as of June 2026 and is updated periodically.