🇯🇵 Japan-based recovery service
Left something on a bus in Japan? We'll contact the right office in Japanese and get it back to you.
Visiting or staying in Japan? In 2 minutes, find out where to start—whether that's the bus company, the terminal office, or the police. We'll quickly follow up in Japanese to get it back.
Recovered and returned to travelers.
Recovered with us
Travelers from 20+ countries got their stuff back.
🇺🇸🇬🇧🇨🇦🇦🇺🇳🇿🇰🇷🇨🇳🇹🇼🇭🇰🇸🇬🇹🇭🇵🇭🇻🇳🇮🇩🇲🇾🇮🇳🇲🇴🇲🇳🇱🇰🇰🇭
Items
PhoneWalletBagPassportLaptopOther
Lost at
ShinkansenTrainMetroBusTaxiAirportPoliceOther
Anywhere in Japan
TokyoOsakaKyotoNagoyaSapporoFukuoka
20+ countries · 5+ items · 7+ channels
How most conversations go
By Japan's lost-and-found specialists.
By Japan's lost-and-found specialists.
I left my bag on a highway bus to Kyoto 😰
10:15
I'll contact the bus company's lost & found right away. Do you remember the bus company, the route, or your seat?
10:16
Willer Express, overnight bus, seat 4A
10:17
Contacting Willer Express now in Japanese. Bus companies hold items at the arrival terminal — I'll update you shortly. — Yuki
10:18
Bag found at Kyoto bus terminal
All contents intact · Pickup or shipping ready
Shipped to Toronto, CA
Tracking: JP-8420173 · EMS Express 4-6 days
Recently recovered · 5★
★★★★★
🇺🇸B.H.·USA
“Left my Nintendo Switch in a Tokyo taxi but my eSIM couldn't dial local numbers. I sent LostSOS a photo of the receipt — they reached the taxi company in Japanese, confirmed the Switch was at the depot the same day, and walked me through finding the office.”
★★★★★
🇸🇬A.Y.·Singapore
“Left my passport in a crossbody bag on the Tokyo Shinkansen. I knew the car and seat but had no way to contact JR in Japanese. The team guided JR's official find-chat for me, in Japanese — same day, the bag was confirmed at the depot. Recovered before my next leg.”
★★★★★
🇲🇾G.C.·Malaysia
“Forgot my backpack on the early-morning Shin-Osaka → Tokyo Nozomi. The team contacted JR in Japanese using my seat details, and within 2 hours they confirmed it was found. Collected at Tokyo Station the same evening — backpack, jacket, water bottle, all intact.”
How we help
Lost something in Japan?
We know who to contact.
We know who to contact.
Most offices only accept calls in Japanese, and every transit company has its own lost & found process.
Train / Metro
We find the right lost & found desk
Items move to a central office within 24h — Japanese-only phone line
✓ We can help
Taxi
We trace the company from your route or receipt
800+ taxi companies in Tokyo alone — no central database
✓ We can help
Bus
We find the right operator for your route
Each operator has its own lost & found — all in Japanese
✓ We can help
Hotel / Attraction / Venue
We call the facility in Japanese for you
Most facilities only take calls — in Japanese
✓ We can help
Especially if you're also dealing with...
Don't know who to contact
Already left Japan
Leaving Japan soon
Can't call — it's all in Japanese
🚔We also help you file a lost property report with the police — guidance and Japanese support included.
Recent recoveries
🚕
Nintendo Switch found in taxi
Oshiage, Tokyo · Returned to client
🚃
Chanel Wallet found at JR Yurakucho
Yamanote area · Located same evening
🏛
Phone recovered via Asakusa police box
Sensoji area · Shipped to client
All handled by our Japan-based team·Response in minutes
How it works
Three steps. We handle the hard part.
You spend 2 minutes telling us what happened. We handle the rest.
1
You tell us what happened
What you lost, where, and when — that's all we need.
~2 min
2
We search in Japanese
We call the right offices on your behalf and track your item.
Same day
3
You know what to do next
Exactly what to do next — with contact log and status update.
Same day
2 minutes to start
Just tell us what happened.
Yuki starts working on it — fast.
Yuki starts working on it — fast.
Just 5 questions — that's all we need to start.
Japanese ability
Still in Japan?
When you lost it
What happened
Where to send results
Rough details are fine — a line name, station, or taxi route is often enough to start.
Pricing
One plan. Everything you need.
No tiers, no hidden fees. We search, call, and tell you exactly what to do next.
Recovery Concierge
US$65Also: £49 · €56 · A$90 · CHF 52 · ¥10,400
✓ Full search included✓ No hidden fees
What you get
Japanese Follow-up
We contact the right offices in Japanese on your behalf.
Priority Plan
Who to contact, in what order, and why — tailored to your case.
Contact Log
Full record of every call we made — who, when, and what they said.
Live Updates
Real-time messages as we contact each office — you'll never wonder what's happening.
90-Day Watch
We keep checking for 90 days — Japan's full lost-item clock.
Next Steps Guide
Pickup docs, police report steps, ID requirements — if needed.
You get everything listed above. If we locate your item, we coordinate the handoff per office rules — pickup, shipping when allowed, or via our team in Japan.
Real case
From panic to action plan —
in 25 minutes.
🇺🇸
Alex M., USA
Lost Nintendo Switch in taxi · Oshiage, Tokyo
8:45 PM
Alex reports missing Nintendo Switch via chat.
8:52 PM
Yuki identifies the taxi company from a receipt photo.
9:10 PM
Taxi company contacted in Japanese on Alex's behalf.
Next morning
Driver confirmed — Switch held at the office for pickup.
Confirmed held
FAQ
Common questions
- Japanese calls — and callbacks — on your behalf, with stations, hotels, taxi companies, and police
- Priority Plan + Written Plan — where to start and what to do yourself, based on similar cases we've handled
- Case-specific Emergency Kit sent right after payment
- Fast replies during support hours (8:00–24:00 JST), plus daily status updates
- Next Steps Guide if found / If-not-found support if not
100% refund of your US$65 if we find nothing — no record, no sighting, no hold at any desk we check. The refund does not apply if a lead is found but you don't complete pickup, if you recover the item yourself using leads we provide, or if you don't respond to verification or info requests.
You still get everything: who was checked, current status, when to check again, and what to do next. If-not-found support covers reissue, insurance, and fallback options. Many items surface days or weeks later — your action plan covers that too.
Yes. Before payment, we show a free quick assessment and case preview so you can see what looks workable, where we would start, and what still needs checking. You only pay if it's worth it for your case.
Payments are processed by Stripe (credit card, Apple Pay, Google Pay where available); we don't store your card number. Paid cases are reviewed in Japan by our team. Your personal info is never used to train our own AI.
Your memories of Japan shouldn't stay behind.
In Japan, unclaimed items move through the system quickly — first to central offices, then to police storage. The sooner we start, the easier it is to trace.