🇯🇵 Based in Japan · Phone recovery help
Lost Your Phone in Japan?
We'll get it back to you.
We contact train companies, taxi operators, hotels, and lost-and-found offices in Japanese so you do not have to.
No find, no fee Reply in minutes
🌍 Trusted by travelers from 20+ countries
🇫🇷
France
📱 iPhone shipped
🇰🇷
Korea
📱 iPhone recovered
🇺🇸
USA
📷 Camera shipped
🇹🇼
Taiwan
👛 Wallet found
🇭🇰
Hong Kong
💻 Laptop recovered
🇦🇺
Australia
📱 Phone shipped
🇨🇳
China
🎒 Backpack found
🇬🇧
UK
🧳 Luggage shipped
🇹🇭
Thailand
👛 Wallet recovered
🇸🇬
Singapore
📷 Camera found
🇫🇷
France
📱 iPhone shipped
🇰🇷
Korea
📱 iPhone recovered
🇺🇸
USA
📷 Camera shipped
🇹🇼
Taiwan
👛 Wallet found
🇭🇰
Hong Kong
💻 Laptop recovered
🇦🇺
Australia
📱 Phone shipped
🇨🇳
China
🎒 Backpack found
🇬🇧
UK
🧳 Luggage shipped
🇹🇭
Thailand
👛 Wallet recovered
🇸🇬
Singapore
📷 Camera found
💬
You chat
in English
¥0
human, not a bot
→
🔍
We search
in Japanese
¥0
we call for you
→
✅
Found?
get it back
Only if found
no find, no fee
★★★★★
“Lost my iPhone on the Yamanote Line. Yuki called JR East in Japanese and found it at Shibuya lost & found the next morning. Screen protector still on.”
🇺🇸 David R., California · Verified recovery
I left my iPhone on the Yamanote Line this morning 😰
10:15
I'll contact JR East's lost & found office right away. Which station did you get off at?
10:16
I got off at Shibuya around 9 AM
10:17
Calling JR East Shibuya office now in Japanese. Phones on trains are usually turned in quickly — I'll update you soon. — Yuki
10:18
iPhone found at Shibuya Station
Screen intact · Ready for pickup
Ready for pickup at Shibuya Station
JR East Lost & Found · Office hours 10:00–19:00
The challenge
Japan returns 84%.
We get yours back.
We get yours back.
🇯🇵
31.28M items/yr
Lost items reported to Japanese police annually
Few
English options
Most inquiries require Japanese, by phone only
We call in fluent Japanese on your behalf
800+
Fragmented jurisdictions
Different stations, prefectures, and offices — all separate
We know which office to call — and we call right away
100s
Independent offices
No central database to check
We know which offices to contact across Japan — and we reach out right away
How it works
Three steps. We handle the hard part.
You spend about 5 minutes chatting. We spend days searching, calling, and recovering.
1
You chat in English
Tell us what you lost, where, and when. We'll assess your case for free.
~3 min
2
We search in Japanese
We call lost & found offices and train companies across Japan on your behalf.
Same day
3
Returned to you
We handle pickup and paperwork — shipped to you or ready for local collection.
~3 days
✓ No find, no fee · No card upfront · Free search in 5 min
Real stories
Memories recovered. Peace of mind restored.
Every item has a story. Here are a few we helped bring back.
Camera · Kyoto✓ Found in 1 day★★★★★
“Left my camera at Fushimi Inari. They found it in 1 day, shipped to Sydney in 5 days. Every photo still on the SD card.”
🇦🇺 James T. · Australia
Wallet · Tokyo✓ Found in 24h★★★★★
“Left my wallet on the Yamanote Line. They called JR East in Japanese and found it at the lost & found office the next morning. Cards and cash all there.”
🇺🇸 Sarah M. · New York
Phone · Osaka✓ Found same day★★★★★
“Lost my phone in a taxi during my trip. They located it at a lost & found office and guided me to pick it up that evening. Back in my hands before dinner.”
🇰🇷 Minji K. · South Korea
Pricing
Simple, transparent pricing
Start for free. No card upfront. Pay only after we locate your item.
Free Assessment
Case review · Recovery odds · DIY guidance
¥0
Reply in <5 min
Standard
Free search & calls · Pickup guide & shipping after locate
¥29,800
~$199Same day start
Pro Express
Priority handling · Dedicated agent · Frequent updates
¥34,800
~$232Priority start
No Find, No Fee
No credit card needed to start. If we can't find your item, you pay nothing.
*Search & Japanese calls are free. Fee applies only after we locate your item. Shipping quoted separately.
International shipping of lithium batteries (phones, laptops) may require sea freight (7–14 days)
FAQ
Frequently Asked Questions
Yes. We can still contact the right offices and guide pickup or return options.
You pay nothing.
No. LostSOS is an independent private service that contacts relevant offices on your behalf.
We usually reply in minutes and begin outreach the same day during support hours.
All communication is SSL-encrypted. Payments are processed through Stripe — we never see your card details. Personal information is handled in accordance with Japan's APPI (Act on Protection of Personal Information).
The search — including all Japanese phone calls — is completely free. If we locate your item, pickup details & shipping are ¥29,800. If not found, you pay nothing.
Who we are
A Japan-based bilingual team dedicated to reuniting travelers with their belongings.
Founded in 2025, LostSOS exists because Japan's lost & found system — while remarkably effective — is nearly impossible to navigate without Japanese. We bridge that gap.
Based in Ginza, Tokyo Fluent Japanese & English Experienced with Japan's lost & found system Serving travelers worldwide
Concierge Team
Bilingual recovery specialists
Japan Operations
Native Japanese · Office network
Shipping Desk
Logistics & delivery
Your memories of Japan shouldn't stay behind.
No sign-up. No credit card. Just tell us what you lost.
✓ No find, no fee✓ No card upfront Stripe secured