๐ฏ๐ต Japan-based recovery service
Lost Something in Japan? Japanese help in 10 minutes.
Tell us what happened. Get your personalized action plan in about 10 minutes. Then our team contacts the right place in Japanese.
โ Starts in 10 minโ Calls made in Japaneseโ Full report in English
๐ Trusted by travelers from 20+ countries
๐ซ๐ท
France
๐ฑ iPhone shipped
๐ฐ๐ท
Korea
๐ฑ iPhone recovered
๐บ๐ธ
USA
๐ท Camera shipped
๐น๐ผ
Taiwan
๐ Wallet found
๐ญ๐ฐ
Hong Kong
๐ป Laptop recovered
๐ฆ๐บ
Australia
๐ฑ Phone shipped
๐จ๐ณ
China
๐ Backpack found
๐ฌ๐ง
UK
๐งณ Luggage shipped
๐น๐ญ
Thailand
๐ Wallet recovered
๐ธ๐ฌ
Singapore
๐ท Camera found
๐ซ๐ท
France
๐ฑ iPhone shipped
๐ฐ๐ท
Korea
๐ฑ iPhone recovered
๐บ๐ธ
USA
๐ท Camera shipped
๐น๐ผ
Taiwan
๐ Wallet found
๐ญ๐ฐ
Hong Kong
๐ป Laptop recovered
๐ฆ๐บ
Australia
๐ฑ Phone shipped
๐จ๐ณ
China
๐ Backpack found
๐ฌ๐ง
UK
๐งณ Luggage shipped
๐น๐ญ
Thailand
๐ Wallet recovered
๐ธ๐ฌ
Singapore
๐ท Camera found
๐ฌEN
You tell us
What you lost
๐JP
We call
Train ยท Taxi ยท Bus ยท Hotel...
๐EN
You know
What to do
From panic to plan.
I left my camera bag at Fushimi Inari yesterday morning ๐ฐ
10:15
I'll contact the shrine office and Kyoto Higashiyama lost & found office right away. What does the bag look like?
10:16
Sony A7IV in a black Peak Design bag
10:17
Calling the shrine office now in Japanese. I'll update you within a few hours โ items at shrines are usually held safely. โ Yuki
10:18
Camera bag found at shrine office
All contents intact ยท Shipping quote ready
Shipped to Sydney, AU
Tracking: JP-2847193 ยท EMS Express 3-5 days
โ
โ
โ
โ
โ
๐บ๐ธAlex M.ยทUSA
โI realized I left it in a taxi after getting back to my Airbnb. Yuki had a plan in 7 minutes and started calling in Japanese. The driver confirmed it the next morning โ huge relief.โ
How we help
Lost something in Japan?
We know who to contact.
We know who to contact.
Most offices only accept calls in Japanese, and every transit company has its own lost & found process.
Train / Metro
We find the right lost & found desk
Items move to a central office within 24h โ Japanese-only phone line
โ We can help
Taxi
We trace the company from your route or receipt
800+ taxi companies in Tokyo alone โ no central database
โ We can help
Bus
We find the right operator for your route
Each operator has its own lost & found โ all in Japanese
โ We can help
Hotel / Attraction / Venue
We call the facility in Japanese for you
Most facilities only take calls โ in Japanese
โ We can help
Especially if you're also dealing with...
Don't know who to contact
Already left Japan
Leaving Japan soon
Can't call โ it's all in Japanese
๐We also help you file a lost property report with the police โ guidance and Japanese support included.
โ ๏ธNot a fit: Items dropped on the street, theft, or completely unknown location. We need at least one place to call.
Recent recoveries
๐
Nintendo Switch found in taxi
Oshiage, Tokyo ยท Returned to client
๐
Chanel Wallet found at JR Yurakucho
Yamanote area ยท Located same evening
๐
Phone recovered via Asakusa police box
Sensoji area ยท Shipped to client
All handled by our Japan-based teamยทResponse in minutes
How it works
Three steps. We handle the hard part.
You spend 2 minutes telling us what happened. We handle the rest.
1
You tell us what happened
What you lost, where, and when โ that's all we need.
~2 min
2
We search in Japanese
We call the right offices on your behalf and track your item.
Same day
3
You get a clear recovery plan
Contact log, status update, and exactly what to do next.
Same day
2 minutes to start
Just tell us what happened.
Yuki starts working on it โ fast.
Yuki starts working on it โ fast.
4 quick questions โ that's all we need to start.
What you lost
Where it happened
When it happened
Any extra details
Rough details are fine โ a line name, station, or taxi route is often enough to start.
Takes 2 minutes
Pricing
One plan. Everything you need.
No tiers, no hidden fees. We search, call, and tell you exactly what to do next.
Recovery Concierge
ยฅ9,800โ $65 USD
โ Full search includedโ No hidden fees
What you get
Japanese Follow-up
We contact the right offices in Japanese on your behalf.
Priority Plan
Who to contact, in what order, and why โ tailored to your case.
Contact Log
Full record of every call we made โ who, when, and what they said.
Status Report
Where your item stands โ clear and categorized.
Next-check Calendar
When to follow up if your item hasn't surfaced yet.
Next Steps Guide
Pickup docs, police report steps, ID requirements โ if needed.
You get everything listed above regardless of outcome. If we locate your item, we'll discuss retrieval and shipping options separately โ no obligation.
Full search included ยท ยฅ9,800 one-time payment
Real case
From panic to action plan โ
in 25 minutes.
๐บ๐ธ
Alex M., USA
Lost Nintendo Switch in taxi ยท Oshiage, Tokyo
8:45 PM
Alex reports missing Nintendo Switch via chat.
8:52 PM
Yuki identifies the taxi company from a receipt photo.
9:10 PM
Taxi company contacted in Japanese on Alex's behalf.
Next morning
Driver confirmed โ Switch held at the office for pickup.
Confirmed held
FAQ
Common questions
We organize your case and provide initial guidance within 10 minutes. Human outreach to facilities usually begins within the hour during operating hours.
We don't stop at "not found." We tell you everywhere we checked, whether a police report would help, when to check again, and exactly what to do next. Many items surface days or weeks later โ your action plan covers that too.
In principle, no. This is a paid-upfront service covering case review, Japanese inquiries, and follow-up โ the search effort itself.
Just the basics โ what you lost, where, and when. Photos, a train line name, or a taxi receipt help, but rough details are fine. We'll ask if we need more.
Not at all. Everything between us is in English. We handle all Japanese communication with facilities on your behalf.
Your memories of Japan shouldn't stay behind.
In Japan, unclaimed items move through the system quickly โ first to central offices, then to police storage. The sooner we start, the easier it is to trace.
โ Starts in 10 minโ Calls made in Japaneseโ Stripe secured