Our track record

Japan is built to return lost things

Lost property in Japan has an unusually high chance of coming back — if you can reach the right office, in Japanese. That is the system we plug you into.

Source: Tokyo Metropolitan Police, 2025

What that looks like with us

We don't claim to recover everything — that depends on each facility's records, holding periods and rules, which are outside our control. If we can't confirm a location, a holder, or a matching official record, your US$65 is refunded in full.

What travelers come to us for

Of cases where the item was named (668 of 1,240)

earphones, umbrellas, glasses, chargers, keys and more

Where we've worked

By place

Of cases where the place was given (668 of 1,240)

Most travelers reach us after a train loss — that's where we focus today.

By city

Across 14 cities — of 462 cases that named a place. From Hokkaido to Okinawa.

Travelers from 20+ countries

have gotten their belongings back with us.

Real cases

A few of the items we've helped get home.